Returns and Refunds
If you purchased an item at memoraball.com you have 30 days to return your order.
The conditions for you to make the return are as follows:
- Articles in the same conditions in which it was sold and without signs of use;
- Returns period: Until the 30th consecutive day, starting from the day of delivery.
You must return the article to the following address:
JMGW – The Portuguese Textiles, LDA: Avenida das Indústrias 63; 2735-213 Agualva-Cacém; Portugal
The cost of the return shall be borne by the consumer.
Refunds and Exchanges
In case of return, the refund of your purchase price will be made after validation of compliance with the conditions of return described above, being made within up to 30 days from the time of receipt of the item and the same way in which the payment was made.
Exchange for non-conformity or defect of the article
If you find a defect or non-conformity in the ordered item you should send us an e-mail to firstname.lastname@example.org with the information regarding the item you want to return and the size for which you want to exchange it. The deadline for returning the original goods is 30 days from the exchange order and is free of charge to the customer.
Returns for transport damage
If you detect any anomaly or damage caused by the transport of the item you ordered, please send us an e-mail with the information regarding the item and photos of the anomaly. Note: you must not send the article to Memoraball without previous contact with the support team via email@example.com.
If you wish to exchange it for another color or size you can do so by sending us an e-mail with the information regarding the article you wish to return.
The period for exchange of the article is 30 days from the date of delivery.
After receiving the article in our facilities, a voucher will be issued in the amount of the purchase (excluding shipping costs) so that you can make a new purchase.
Any shipping costs necessary to return the item will be borne by the consumer.