Refund policy

Refunds and Exchanges

In case of return, the refund of your purchase price will be made after validation of compliance with the conditions of return described above, being made within up to 30 days from the time of receipt of the item and the same way in which the payment was made.

Exchange for non-conformity or defect of the article

If you find a defect or non-conformity in the ordered item you should fill in the form below with the information regarding the item you want to return and the size for which you want to exchange it. The deadline for returning the original goods is 30 days from the exchange order and is free of charge to the consumer.

Returns for transport damage

If you detect any anomaly or damage caused by the transport of the item you ordered, please fill in the form below with the information regarding the item and photos of the anomaly. Note: you must not send the article to Memoraball without previous contact with the support team via


If you wish to exchange it for another color or size you can do so by filling out the form below with the information regarding the article you wish to return, following the procedure defined above under "Returns Policy".

The period for exchange of the article is 30 days from the date of delivery.

After receiving the article in our facilities, a voucher will be issued in the amount of the purchase (excluding shipping costs) so that you can make a new purchase.

Any shipping costs necessary to return the item will be borne by the consumer.